Frequent questions

You have to access the website and register in the 'Create Your Account' section. Make sure to correctly input your corporate email since access is linked to it.

Once the registration is completed, you will receive a confirmation email to finalize the account activation and gain access to the included services.

Medical Guidance: Allows you to consult any health-related queries with a team of doctors. You'll have the option to speak with a family or general practitioner, or a pediatrician.

Nutrition: Enables you to ask any nutritional-related questions to a team of specialists.

Psychology: A team of mental health professionals, psychotherapists, and psychologists provide mental health support to users when needed. This service assists users in optimizing their mental health and well-being.

To request a consultation:

1. Fill out the form: Brief summary of your medical issue
2. Talk to your doctor: Once your request is submitted, a doctor will contact you using your chosen method
3. Find answers to your medical questions: Ask as many questions as you need, and our doctor will provide professional medical guidance. If necessary, they'll offer ongoing treatment to improve your health.

This service allows adding dependents (minor children) and inviting beneficiaries (adult family members within the same household) to access the services.

Dependent: You can register the minor under your profile, providing all necessary information and their medical history. When scheduling a consultation for the minor, select the dependent in the consultation registration form.

Beneficiary: Send an invitation to a beneficiary to grant them access to and enable the use of the included medical services.

If you are experiencing any technical issues or need assistance, please contact us via the following email: supportitaxa@teladochealth.com.

We are here to help you and resolve any issues you may encounter.